Return Policy

Return Policy for The Named

At The Named, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer a straightforward return policy to make the process as seamless as possible.

Return Period: You have 30 days from the date of purchase to initiate a return for eligible items.

Eligibility for Returns: To be eligible for a return, items must meet the following criteria:

  • Items must be in their original condition, unused, and not worn, with all tags and packaging intact.
  • Sale items and personalized products are not eligible for returns.
  • Proof of purchase (e.g., receipt, order confirmation) is required.

How to Initiate a Return:

  1. Contact Us: Please reach out to our customer service team at [customer.service@thenamed.com] to request a return authorization. Be sure to include your order number and the reason for the return.

  2. Return Instructions: Upon approval, you will receive detailed instructions on how to return your item, including the return shipping address.

  3. Pack the Item: Securely pack the item in its original packaging to prevent damage during shipping.

  4. Ship the Item: Return shipping costs are the responsibility of the customer unless the return is due to a defective item or an error on our part. We recommend using a traceable shipping service or purchasing shipping insurance for your return.

Refund Process: Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your bank's processing time.

Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, which may include a full refund or replacement.

Contact Us: For any questions or concerns regarding our return policy, please contact our customer service team at [customer.service@thenamed.com] or call us at [customer service phone number].

Thank you for choosing The Named. We appreciate your business and are here to help you with any questions or concerns you may have about your purchase!